Jane has over 20 years’ experience in the mortgage industry and has also run her own advisory firm.

Bullying and harassment and discrimination were the most recorded concerns.

The regulator has interviewed 20 social media ‘finfluencers’.

Filters allow users to focus on specific Consumer Duty outcomes, including Products and Services, Price and Value, Consumer Understanding, and Consumer Support. 

The FCA is concerned that premium finance may not be providing fair value.

The Financial Conduct Authority (FCA) has fined TSB Bank plc £10,910,500 for failure to ensure customers in arrears were treated fairly, including mortgage customers.

Mark Tosetti, CEO of Broker Conveyancing, explores why Consumer Duty might be most relevant to advisers with remortgaging clients, who could be in a very different position and facing...

In a letter addressed to financial advice or investment intermediaries, the Financial Conduct Authority (FCA) has outlined its priorities, expectations, and intended work for the...

Harriet Christie, chief operating officer at MirrorWeb, explores how well the FCA's Consumer Duty objectives have been met since its launch, along with learnings so far and how we're...

The balance of technology and human touch is key for helping vulnerable customers, which represent nearly half of all UK individuals.