TMG Mortgage Network has appointed Ava Jones as head of operations, strengthening its leadership team as the network continues to invest in its operations, technology and adviser support functions.
Jones joins from engineering company AESSEAL, where she held roles spanning operations, commercial delivery, marketing and business improvement.
Her appointment follows the recent arrival of Bob Scott as sales and growth director and comes as TMG looks to support its next phase of growth.
In her new role, Jones will oversee the network's operational function, focusing on service standards, process improvement, adviser support and the development of a more technology enabled operating model.
TMG said the appointment forms part of its strategy to build a more data led network and strengthen support for appointed representative firms through investment in systems, people and operational infrastructure.
Scott Thorpe, CEO of TMG Mortgage Network, said: "Ava joining TMG is another statement of intent.
"We are not building a traditional network. We are building a technology-led, people-focused, results-driven business that gives advisers more than just a licence.
"The mortgage network model has to evolve. Advisers need better systems, faster communication, stronger support, better data and real people around them who are invested in their success.
"That is where TMG is heading.
"Bob Scott strengthened us on sales and growth. Ava strengthens us operationally. Together, these appointments show the market that we are building the infrastructure for scale.
"This is not about getting bigger for the sake of it. It is about building a better, faster, smarter and more valuable network for our members."
Jones (pictured) said she was attracted by the firm's growth ambitions and focus on operational improvement.
"TMG immediately stood out to me as a business with pace, ambition and real momentum.
"It is growing quickly, but it still has strong roots in Rotherham and a clear sense of purpose behind what it is building. That balance of ambition, community and social value really appealed to me.
"This is a business that wants to do things differently. It wants to use technology better, support advisers better and create a culture where people are encouraged to improve, challenge processes and raise standards.
"Operations is critical in a fast-growing business. The right systems, processes and communication give people the platform to perform at their best.
"My focus will be on helping build the operational structure to support TMG’s next stage of growth and making sure the business continues to deliver for its advisers, firms and wider community."
