Related topic: complaints

The regulator will require firms to report complaints involving customers in vulnerable circumstances.

Home finance complaints fell by 6%, while trust-based pension complaints rose 38%.

The FCA says the reforms will prevent compensation delays and provide predictability needed for innovation.

57% of mis-selling and suitability complaints were upheld.

The regulator plans to consolidate five current returns into one.

In H2 2024 the total amount of redress was £236m.