Cambridge & Counties Bank has selected tech firm and AI specialist, SnapLogic, to enhance its asset finance capabilities as part of an improved service to brokers.
Building on an existing SnapLogic integration platform, the bank has begun using a governed AI operating model which connects enterprise systems, external data sources and AI capabilities through a single orchestration layer.
AI agents now automate document processing, information gathering, data validation and workflow coordination, allowing employees to focus on broker relationships and higher-value, more complex lending decisions while maintaining governance, auditability and human oversight throughout every workflow.
Cambridge & Counties Bank says technology adoption has automated significant volumes of repetitive operational work, resulting in accelerated lending workflows while preserving the relationship-led broker experience. For example, a process that formed just one part of the bank’s decision journey previously took three hours and is now completed in minutes.
In its 2025 annual results, Cambridge & Counties reported its asset finance book had grown 45% to £241m across the 12-month period. In terms of asset finance, the bank’s focus on service delivery with a core group of brokers resulted in a 74% uplift in broker-led new business in 2025, increasing to £140m.
David Holton, chief transformation officer at Cambridge & Counties Bank, said: "We did not set out to implement AI for AI's sake; we set out to solve a business problem. We wanted to significantly increase operational capacity without compromising the personalised service our customers and brokers value.
“SnapLogic gives us the integration, orchestration and governance foundation to operationalise agentic AI on top of our existing technology estate, enabling us to automate repetitive work, accelerate lending and keep experienced colleagues at the heart of every customer decision."
Jeremiah Stone, chief technology officer at SnapLogic, commented: "Cambridge & Counties Bank demonstrates what enterprise AI should look like in practice.
"The real value of AI comes when it's anchored in a business outcome and orchestrating the systems, data, and workflows that run the business. By combining integration, orchestration, and governance on a single platform, Cambridge & Counties Bank is building a scalable operating model for accelerated growth while delivering the trust, transparency, and oversight required in financial services."
Sarah Barker, chief commercial officer at Cambridge & Counties Bank, added: "Our investment in technology is driven by a clear objective: to make it easier and faster for brokers and customers to do business with us, without losing the relationship-led approach that sets Cambridge & Counties Bank apart. By combining the expertise of our people with AI-enabled processes, we're creating greater capacity to support growth, deliver a consistently high level of service and continue evolving our asset finance proposition in response to broker needs."
