"The ability to reduce the time spent on administration is crucial for brokers navigating today’s market."
- Grant Seaton, head of intermediary lending at The Cumberland
Cumberland Building Society has launched a new broker portal, in partnership with Mast, designed to streamline the mortgage process for intermediaries on its panel.
The new portal follows the introduction of the Society's affordability calculator earlier this year.
The broker portal offers mortgage advisers a platform for managing client applications, supporting the entire mortgage journey from initial enquiry to application submission and completion, while automating administrative tasks such as document uploads.
Administrative tasks, including document uploads, are streamlined, allowing brokers to focus on advising their clients rather than spending time on paperwork and reducing turnaround times.
Grant Seaton, head of intermediary lending at The Cumberland, commented: “Our launch of the new broker portal represents another milestone in our mission to offer the best possible service to brokers. The ability to reduce the time spent on administration is crucial for brokers navigating today’s market.
“This follows the successful launch of our affordability calculator, which has already made a significant impact in speeding up the mortgage process. We believe the portal will continue to improve broker interactions with us, ultimately helping them deliver faster, more accurate advice to their clients.”
Joy Abisaab, CEO of Mast, added: “We are delighted to have collaborated with The Cumberland and supported the launch of their broker portal. Mast’s platform is built to drive efficiency in mortgage origination, and we believe this platform will transform how brokers interact with The Cumberland.
“Our shared vision of leveraging technology to enhance the broker and client experience is at the heart of this partnership, and we look forward to seeing the positive impact this platform will have on intermediaries across the mortgage space.”
