Finova has announced the launch of Broker Assist, a new conversational AI agent designed to deliver a more efficient broker experience for users of the Finova lending platform.
Broker Assist will be powered by Covecta’s conversational AI agents, enabling users to access lender-specific policies and criteria in real-time, without leaving their workflow. The new tool removes the need for context switching or manual document searches, helping brokers resolve queries faster and submit more complete borrower applications.
The launch marks the first live deployment of agentic AI in Finova’s lender platform.
Broker Assist uses pre-configured agents that understand how brokers and lenders work, allowing brokers to self-serve policy and criteria queries without needing to speak to the lender’s broker support teams.
Rowan Clayton, chief product officer at Finova, said: “Broker Assist is about removing friction from the broker journey. Gone are the days of slow application times and costly rework. By putting conversational AI directly inside the Finova broker portal, we’re helping brokers get the answers they need faster, submit better-quality applications, and ultimately deliver better outcomes for borrowers.
“This is a great example of how we’re turning emerging technology into real, production-ready capability for lenders and brokers. In the coming months, we will continue to dedicate time and resource to streamlining and improving every aspect of the broker experience.”
Scott Wilson, founder and CEO at Covecta, added: “This launch shows what’s possible when agentic AI is deployed within workflows. Broker Assist gives brokers instant, trusted access to lender-specific knowledge, while helping lenders reduce operational burden and improve conversion. We’re excited to see this capability live within Finova’s platform.”
