Mortgage Brain has appointed David Louw as team leader for intermediary success.
David has dedicated the last eight years of his career to the mortgage industry, where he experienced the challenges of complex processes, repetitive data entry, and time-consuming administration. These early frustrations led to an interest in technology and how it could be used to improve the mortgage journey for both brokers and clients.
He started his mortgage career in estate agency and later moved into fintech, working with online broker and lender, Habito. More recently, David worked in mortgage operations at Better.co.uk where he collaborated with product management to improve user experience, operational processes, and digital workflows for brokers.
At Mortgage Brain, David will lead the intermediary success team, building key relationships, helping brokers to get the most from the company’s range of modules, and ensuring the smooth transition of users of The Key onto the new CRM Brain.
Neil Wyatt, sales and marketing director at Mortgage Brain, said: "David’s experience as a broker coupled with his passion for technology and customer service is a great addition to the team we have built over the last few years. As with most things in life, timing is everything. We have recently launched our new Mortgage Brain Hub and are now actively migrating customers onto our latest technology solutions. David and his team will play a pivotal role in supporting new and existing customers on that journey."
David Louw added: “I am all too familiar with the hurdles that today’s mortgage brokers face. At a time of changing rates and affordability challenges, customers want to find the right mortgage quickly and lock it in with as little fuss as possible. This is where using the right technology can genuinely help brokers save time, cut back on laborious admin, and deliver solutions for their clients. In my new role, I’m really looking forward to nurturing our intermediary relationships and helping brokers get the most out of Mortgage Brain’s technology to help their businesses thrive.”
