The database outlines how to declare a customer as vulnerable to each lender.

Less than half are very confident they are meeting Consumer Duty obligations on later life lending.

Beth Yolland-Jones, clinical lead at duty of care assessment company Comentis, shares eight top tips to help clients struggling with cognitive decline. 

The support services provider has added support tracking to MARS.

New Consumer Duty dashboards and an enhanced Health Fact Find have launched as part of the updates.

Eric Armstrong, recruitment and development executive at In Partnership, outlines three areas with some practical tips to help advisers comply and deliver ‘good outcomes’...

The report summarises that ‘firms should not have to overhaul the way they work, but complying with new expectations may mean more administrative work'.

44% of vulnerable customers reported a negative experience with financial services firms.

A third of respondents paid a fee based on a percentage of the loan sum in spite of Consumer Duty regulation.

Andrew Gething, managing director at MorganAsh, breaks down concerns around recording and storing customer vulnerability data, and explains how they can be overcome.