10th October 2024
The Financial Conduct Authority (FCA) has fined TSB Bank plc £10,910,500 for failure to ensure customers in arrears were treated fairly, including mortgage customers.
The Financial Conduct Authority (FCA) has fined TSB Bank plc £10,910,500 for failure to ensure customers in arrears were treated fairly, including mortgage customers.
TSB argued that charging borrowers different rates is a “basic feature of the mortgage market”.