Related topic: Consumer Duty

The Plain Numbers Method focuses on presenting numbers clearly and putting them in an understandable context, better supporting those with low numeracy and dyscalculia.

TFAS says some firms may be uncertain how robust their evidence base is, with the FCA suggesting that there may be governance gaps in many board reports.

Recent reviews by the FCA have highlighted significant weaknesses in board reporting across the sector.

The lifetime mortgage lender has found a rise in activity levels on its online account management platform.

The new tool responds to a persistent challenge across the industry where firms are only identifying a fraction of their vulnerable customers.

The platform captures critical context often lost in traditional one-five scales, ensuring greater visibility of those at-risk.

The FCA warns many financial services firms still need to strengthen their approach to customer support, despite improvements since the introduction of the Consumer Duty.

Sebastian Murphy, group director at JLM Mortgage Services, says if Consumer Duty is to carry more regulatory weight, then it must shape behaviour across the entire mortgage and...

We spoke to Andrew Gething, managing director of MorganAsh, about the progress of financial services in embedding the principles of Consumer Duty, how firms can improve their...

20% of UK consumers (10.9 million adults) have used BNPL and the market will be subject to Consumer Duty rules from July.