Related topic: Consumer Duty

It has launched a new Suitability Report ahead of potential regulatory change as a result of the FCA’s recent Discussion Paper.

Research by the FCA highlights the compounding effects of multiple vulnerabilities and how this needs to be considered by firms.

Advisers are urged to focus on the Consumer Duty challenge posed by the inclusion of unused pension funds in estates.

Later life firms are encouraged to integrate vulnerability considerations into advice, product design, and customer service.

Clare Davies, compliance director at Mortgage Advice Bureau, explores why advice, products, and services must not only be fit for purpose, but also delivered in a manner that genuinely...

Aegon has also implemented a pension income reliability feature, designed to eliminate unnecessary delays with drawdown income.

Simon Taylor, senior director at Yonder Consulting, says a lack of consumer awareness around Consumer Duty presents an opportunity for banks and building societies to take bold action...

Andrew Gething, managing director at MorganAsh, says much of the focus of Consumer Duty has been on identifying vulnerable customers – but what do advisers and firms do next when...

The database outlines how to declare a customer as vulnerable to each lender.

Less than half are very confident they are meeting Consumer Duty obligations on later life lending.