Related topic: Smart Money People

Jake Sandford, head of data and analytics at Smart Money People, says that although an NPS measures how customers feel about their overall experience with your business, it's only one...

Jake Sandford, head of data and analytics at Smart Money People, says good broker support services can help rescue a difficult case, but they can’t fully make up for a slow or...

Building societies topped Smart Money People’s latest Broker Experience Index in its H1 2026 Mortgage Lender Benchmark report.

The research aims to identify which lenders are providing the strongest service to brokers and customers.

Jelendorf has held previous roles at Boston Consulting Group, GoCompare and Moneybox.