Just Mortgages has bolstered its compliance support for advisers and managers with the launch of a new and dedicated team of quality and compliance supervisors.
The team of nine supervisors operate across both employed and self-employed divisions, with three based in the north, four in the south and two in the Midlands. Their role is to proactively support advisers by identifying any potential risks or red flags to ensure advisers remain safe and their cases are fully compliant. The team will also provide regular coaching and training to develop advisers and maintain high standards of compliance.
They will be supported by two senior supervisors who will be able to provide more specialist or enhanced support to advisers. This in addition to the backing of a full sales quality support team and wider compliance operation made up of specialists and former advisers.
The nine-strong team only includes one new appointment, with the remaining members made of up internal promotions and transfers, as well two returning members to the Just Mortgages team.
The move gives advisers direct access to experienced compliance specialists, all while removing the regulatory requirements from sales managers in both divisions. The result is that advisers benefit from two dedicated experts – one supporting their compliance, and another providing sales support or help growing their self-employed business.
Liz Yates (pictured), head of compliance at Just Mortgages, commented: “Completing this restructure and introducing a new team to oversee more than 600 advisers has been a massive change and a huge task. However, it’s been really worthwhile as we strengthen our approach to supervision and overall compliance, while giving our advisers double the support. Building the majority of this team with talent already in the business or with knowledge of how we operate has undoubtedly been a key factor behind how successful this transition has been.
“This expert team will build on the fantastic work that has already been done and will help to support brokers with clearer communication, closer contact and robust action. Meanwhile, we’re taking stress away from sales managers and allowing them to focus on what they do best – helping advisers to reach their full potential. The feedback so far from advisers has been great with one saying they feel really safe and supported. That’s our ultimate aim and I hope everyone will have that same feeling and feedback as the team continues to embed themselves across the business.”
John Phillips, CEO of Just Mortgages and Spicerhaart, said: “This is a significant step forward in our supervisory approach and our entire operation as we strengthen the infrastructure we put around all our advisers. Whether its employed or self-employed, this restructure allows us to maintain our high standards and well-earned reputation for robust due diligence, all while keeping advisers safe and successful with enhanced compliance and sales support from dedicated experts.
“We have big ambitions for this year and achieving them relies on us putting our advisers in best possible position to succeed – whether that’s in an estate agency environment or leading their own advice business. Compliance is a crucial part of the puzzle – not box-ticking, but backing our advisers to keep them safe, confident and capable of writing highly-quality business.”
