Brokers are reportedly asking AI powered chatbots more complex questions.

Just 41% of customers communicating through a chatbot found the interaction helpful.

Researchers asked the AI chatbot 100 finance-related questions, and its answers were reviewed by industry experts to confirm accuracy.

The network has announced the development of a chatbot for advisers as part of its focus on technology.

The AI chatbot answers criteria queries instantly from internal staff, brokers and customers.