The Financial Conduct Authority (FCA) has fined TSB Bank plc £10,910,500 for failure to ensure customers in arrears were treated fairly, including mortgage customers.

Mark Tosetti, CEO of Broker Conveyancing, explores why Consumer Duty might be most relevant to advisers with remortgaging clients, who could be in a very different position and facing...

In a letter addressed to financial advice or investment intermediaries, the Financial Conduct Authority (FCA) has outlined its priorities, expectations, and intended work for the...

Harriet Christie, chief operating officer at MirrorWeb, explores how well the FCA's Consumer Duty objectives have been met since its launch, along with learnings so far and how we're...

The balance of technology and human touch is key for helping vulnerable customers, which represent nearly half of all UK individuals.

The regulator identified serious concerns with the anti-money laundering and sanctions framework in place at Starling.

James will be working closely with the senior team at MorganAsh to support the company’s customer vulnerability proposition.

Just 30.9% of plan holders are taking advice, despite the fact that the total number of pension plans accessed for the first time surged by 19.7%.

The new rules would enable the regulator to name firms it is investigating at the outset of the investigation.

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