Related topic: Vulnerability

Firms are being urged to review their systems as new guidance sets the standard for customer vulnerability management.

The hub helps professionals identify, record, and respond to vulnerability effectively and consistently.

Financial inclusion and capability must go hand-in-hand, the FCA's chief executive says.

Upgrades enable MARS to integrate with existing systems using APIs with a range of supported toolsets.

Research by the FCA highlights the compounding effects of multiple vulnerabilities and how this needs to be considered by firms.

Four in five brokers encounter vulnerable clients, but over half of lenders have not received a single disclosure in the last 12 months.

Jonathan Stinton, head of intermediary relationships at Coventry for Intermediaries, explores how brokers can better support vulnerable customers navigating major life events like...

The tool enhances advisers' ability to identify and support vulnerable customers.

Two thirds (68%) of vulnerable customers didn’t disclose this to any financial providers.

Last year's report informed the creation of a cross-industry “route of disclosure” guide.