Related topic: Vulnerability

The new tool responds to a persistent challenge across the industry where firms are only identifying a fraction of their vulnerable customers.

The platform captures critical context often lost in traditional one-five scales, ensuring greater visibility of those at-risk.

Concerns of embarrassment, awkwardness and annoying customers are often perceived barriers to asking such questions.

We spoke to Andrew Gething, managing director of MorganAsh, about the progress of financial services in embedding the principles of Consumer Duty, how firms can improve their...

Jonathan Barrett, CEO and co-founder of duty of care assessment firm, Comentis, explores how firms can ensure vulnerability reporting becomes a business driver in 2026.

The FCA has set out the “near final rules” for the targeted support framework, with firms able to submit applications in March 2026.

Firms are being urged to review their systems as new guidance sets the standard for customer vulnerability management.

The hub helps professionals identify, record, and respond to vulnerability effectively and consistently.

Financial inclusion and capability must go hand-in-hand, the FCA's chief executive says.

Upgrades enable MARS to integrate with existing systems using APIs with a range of supported toolsets.