Related topic: Vulnerability

Later life firms are encouraged to integrate vulnerability considerations into advice, product design, and customer service.

Clare Davies, compliance director at Mortgage Advice Bureau, explores why advice, products, and services must not only be fit for purpose, but also delivered in a manner that genuinely...

The vast majority of consumers engage online with vulnerability assessments when part of an existing engagement process. 

The FCA Financial Lives survey found that 49% of adults are dealing with one or more characteristic of vulnerability.

Andrew Gething, managing director at MorganAsh, says much of the focus of Consumer Duty has been on identifying vulnerable customers – but what do advisers and firms do next when...

The database outlines how to declare a customer as vulnerable to each lender.

Beth Yolland-Jones, clinical lead at duty of care assessment company Comentis, shares eight top tips to help clients struggling with cognitive decline. 

The support services provider has added support tracking to MARS.

Last month, representatives from the Financial Conduct Authority (FCA) and Financial Ombudsman Service (FOS) joined claimants and industry experts at the Chartered Insurance...

Nationwide is the first building society to gain this rating - which is the second of three levels firms can achieve through the programme.