Related topic: Vulnerability

A third of leaders say they do not know who should be accountable for AI-driven outcomes affecting vulnerable customers.

Around half of all customers have characteristics of vulnerability.

Andrew Gething, managing director of MorganAsh, outlines how firms can ensure that everything from everyday interactions, right through to exceptional processes – like a redress...

The statement emphasises that data protection law should not be seen as a barrier to providing tailored, helpful support to those who may need it most.

The new tool responds to a persistent challenge across the industry where firms are only identifying a fraction of their vulnerable customers.

The platform captures critical context often lost in traditional one-five scales, ensuring greater visibility of those at-risk.

Concerns of embarrassment, awkwardness and annoying customers are often perceived barriers to asking such questions.

We spoke to Andrew Gething, managing director of MorganAsh, about the progress of financial services in embedding the principles of Consumer Duty, how firms can improve their...

Jonathan Barrett, CEO and co-founder of duty of care assessment firm, Comentis, explores how firms can ensure vulnerability reporting becomes a business driver in 2026.

The FCA has set out the “near final rules” for the targeted support framework, with firms able to submit applications in March 2026.