Related topic: Vulnerability

Research by the FCA highlights the compounding effects of multiple vulnerabilities and how this needs to be considered by firms.

Four in five brokers encounter vulnerable clients, but over half of lenders have not received a single disclosure in the last 12 months.

Jonathan Stinton, head of intermediary relationships at Coventry for Intermediaries, explores how brokers can better support vulnerable customers navigating major life events like...

The tool enhances advisers' ability to identify and support vulnerable customers.

Two thirds (68%) of vulnerable customers didn’t disclose this to any financial providers.

Last year's report informed the creation of a cross-industry “route of disclosure” guide. 

Later life firms are encouraged to integrate vulnerability considerations into advice, product design, and customer service.

Clare Davies, compliance director at Mortgage Advice Bureau, explores why advice, products, and services must not only be fit for purpose, but also delivered in a manner that genuinely...

The vast majority of consumers engage online with vulnerability assessments when part of an existing engagement process. 

The FCA Financial Lives survey found that 49% of adults are dealing with one or more characteristic of vulnerability.