The balance of technology and human touch is key for helping vulnerable customers, which represent nearly half of all UK individuals.

The survey aims to gather insights from brokers on how well-equipped they feel in dealing with vulnerable clients and what support they need from lenders.

James will be working closely with the senior team at MorganAsh to support the company’s customer vulnerability proposition.

With the first FCA review of the treatment of vulnerable customers due at the end of 2024 Jonathan Barrett, CEO of Comentis, asks Richard Turnbull, managing director at Collegiate...

Jonathan Barrett, CEO of Comentis, says that although advice firms are increasingly offering support for vulnerable customers, there is an ongoing issue around vulnerability...

This Mental Health Awareness Week, Standard Life is calling for deeper cross sector collaboration on addressing customer vulnerability.

The FCA recently launched a review innto how firms approach and treat customers in vulnerable circumstances.

The FCA is seeking to understand whether consumers most susceptible to harm are receiving good outcomes.

Nationwide has taken further steps to make its services easier to use and more supportive for customers with mental health problems.